SUP 9.3 Create a survey, stage 2 of 4, Channel

Headed Channel, "Pilih how the survey will be sent to customers." Two choices, and this is the decision that shapes the rest of the wizard.

Channel	The application's own description	Consequence
Voice	"Voice survey while the caller is still on the line (DTMF keypad)."	The survey is asked on the call and answered on the keypad. Stage 3 becomes an audio and keypad builder. No link is produced.
Text Form	"Survey delivered as a link through email, SMS, chat, or other digital channels."	The survey becomes a URL you distribute yourself. It appears in the Link column of the list.

Pilih a channel, then Next.

Voice catches people while they still care, Text Form reaches further. A voice survey is answered in the moment, by someone who has just spoken to your team, which is why response rates on it tend to hold up. A text form can carry more questions and richer answers, but it competes with everything else in the recipient's inbox. If you are measuring a single interaction, prefer Voice; if you are measuring a relationship, prefer Text Form.