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SUP 1.3 Penyelia tab, assign queue supervisors

SUP 1.3 Queue Penyelia Tab

The Penyelia tab decides who oversees the queue and what oversight powers they hold. The tab holds an Add Penyelia button and a table with the columns Nama, Monitor, Recordings, Audit log, Force actions and Tindakan. Each permission column shows yes or no for that supervisor.

  • Open the queue and select Penyelia.
  • Pilih Add Penyelia. The Add New Penyelia dialogue opens, headed Pilih Penyelias.
  • Use the dialogue's Cari field to find a person, select them, then select Add. Pilih Batal to abandon.
  • Review the four permissions held by each supervisor:
PermissionWhat it grants
MonitorListening to live calls on the queue.
RecordingsAccess to the queue's call recordings.
Audit logAccess to the audit record of actions on the queue.
Force actionsIntervening in a live call or an agent state, for example forcing an agent out of a session.
  • Use the row action to edit or remove an assignment.

Figure key, Queue Penyelia tab​

  • Penyelia tab, selected.
  • Jadual columns: Nama, Monitor, Recordings, Audit log, Force actions, Tindakan.
  • Add Penyelia button.
  • Penyelia rows, each showing the assigned person.
  • Monitor permission control.
  • Recordings permission control.
  • Audit log permission control.
  • Force actions permission control.
  • Row action, edits or removes the assignment.