SUP 4.1 Review call scripts

• Open Penyelia > Panggilan Scripts.
• Review the columns Nama, Script, Barisan Giliran, Updated and Tindakan.
• Use the row actions only on the script you intend.

Lajur	Kandungan
Nama	The script's name.
Script	The opening of the script text, truncated in the list.
Barisan Giliran	The queues the script is assigned to, listed one per line. One script can serve several queues.
Updated	A relative age, for example 4 months ago, rather than a date.
Tindakan	Row controls.

Read the Updated column before a coaching conversation. An agent following a script that was rewritten last week is a training gap, not a performance problem. Note that the column gives a relative age only, so for anything that turns on exactly when the wording changed, open the script rather than trusting "4 months ago".

Figure key, Panggilan Scripts

1. Jejak Navigasi.
2. Left navigation, with Panggilan Scripts selected.
3. Cari Panggilan Scripts field.
4. Create Panggilan Script button.
5. Nama column.
6. Script column.
7. Barisan Giliran column.
8. Updated column.
9. Tindakan column.