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PBX 5.2 Create an office-hours strategy

PBX 5.2 Create Waktu Pejabat Strategy Form

A strategy is built across three tabs, Waktu Pejabat Strategy, Office Holidays and Incoming Panggilan Handling, each with its own SAVE.

  • Open Pengurus PBX > Waktu Pejabat and select Add New Waktu Pejabat Strategy.
  • Masukkan strategy Nama. The placeholder shows the expected form: Enter Strategy Nama (e.g. Regular Business Hours).
  • Under Waktu Pejabat, "Manage your organization's business hours", choose the operating pattern:
    • 24 hours Open Office, for a continuously staffed operation.
    • Custom Waktu Pejabat, to define specific operating periods.
  • Selecting Custom Waktu Pejabat reveals a Day list covering Monday through Sunday, plus a Closed For Lunch Hours option. Set the operating periods for each day.
  • Pilih SAVE.

Lunch is a separate schedule state, not a gap in the day. Selecting Closed For Lunch Hours here is what makes the Lunch Hours routing state on the Incoming Panggilan Handling tab (PBX 5.4) reachable. Set the two together, or you will configure a lunch route that never fires.

Set the schedule in your own operating timezone and confirm it. A schedule an hour out sends every early call to the closed-hours route, which reads to a customer as an organisation that does not answer its phone.

Figure key, Waktu Pejabat Strategy​

  • Strategy Nama field.
  • 24 hours Open Office option.
  • Custom Waktu Pejabat option.
  • Per-day period controls, shown when Custom Waktu Pejabat is selected.
  • **Butang Simpan.