INS 6.1 Review Kesihatan Suara
- Pilih Kesihatan Suara.
- Pilih Period to set the scope. All Time is one of the values it offers.
- Read the six measures: Total Panggilans, Avg Duration, Avg Silence, Avg Pause, Voice Stability and PSTN Grade.
- Review Audio quality breakdown and Quality by hour of day.
- Review Top acoustic performers.
- Scroll to Signal quality distribution and Kesihatan Suara metrics.
- Review Flags & Distribution and Recent Quality Amaran.
Quality by hour of day is the panel that finds network problems. Acoustic quality that degrades at the same hour every day points at contention on a line or a link, not at the agents working that shift.
Take your per-category figures from this page, not from the dashboard. The dashboard's Audio Quality Distribution can render a duplicate category label (see INS 2.3). The categories here are named individually.
Figure key, Kesihatan Suara
- Insights left navigation, with Kesihatan Suara selected.
- Period control, offering All Time among its values.
- Total Panggilans measure.
- Avg Duration measure.
- Avg Silence measure.
- Avg Pause measure.
- Voice Stability measure.
- PSTN Grade measure.
- Audio quality breakdown panel.
- Quality by hour of day panel.
- Top acoustic performers panel.
- Signal quality distribution panel.
- Kesihatan Suara metrics panel.
- Flags & Distribution panel.
- Recent Quality Amaran panel.