SUP 1.1 Review the queue list and open a queue

• Sélectionnez the Superviseur tile on the dashboard. The module opens on Fichiers d'attente.
• Use Rechercher to locate a queue.
• Sélectionnez a queue in the list to open it.

The queue opens on its Aperçu tab. A queue has five tabs:

Tab	What it configures
Aperçu	The queue's name and type, its extensions and its phone numbers.
Superviseur	Who supervises the queue and what they may do.
Agents	Who takes calls from the queue, with what skills and priority.
Appeler Experience	What the caller hears while waiting.
Paramètres	Distribution, timing, capacity, SLA, wrap-up, breaks and compliance.

Add New Queue sits on the queue list and opens the creation form (see SUP 1.7).

Figure key, Fichiers d'attente

• Fil d'Ariane.
• Left navigation, nine items, with Fichiers d'attente selected.
• Rechercher field.
• Queue list.
• Add New Queue button.
• Queue detail panel, opened on the Aperçu tab.
• Tab row: Aperçu, Superviseur, Agents, Appeler Experience, Paramètres.