1.3 Sign-in troubleshooting

Symptom	What to do
Login does nothing when selected	Both Utilisateur Nom and Mot de passe must contain a value. Fill in the empty field and select Login again.
Incorrect user name or password	Check for leading or trailing spaces, confirm Caps Lock is off, and use the eye icon to verify the password you typed.
Repeated failed sign-ins	Your account may be locked. Contact your tenant administrator, or support@ncsapp.com.
No reset email arrives	Check your spam or quarantine folder, then confirm your registered email address with your tenant administrator.
You can sign in but a module tile does nothing	NCS Insights opens in a new browser tab. If your browser blocks pop-ups the tab never appears. See 2.1.

For anything the procedures above do not resolve, contact your tenant administrator or support@ncsapp.com.

Two changes can only be made by the platform team and not by a tenant administrator: your Server Instance and your Subdomain. Raise those with support@ncsapp.com.