PBX 6 Appel Logs

Gestionnaire PBX > Appel Logs is the telephony call record for the tenant. Use it to answer whether a call arrived, who took it, and when.

• Open Gestionnaire PBX > Appel Logs.
• Sélectionnez the record type: All, Incoming, Outgoing, Missed, Internal or Voice Mails.
• Enter text in Rechercher.
• Set From Date and To Date.
• Use the clear control to reset the date filter.
• Review the returned records.

The date range defaults to the last 30 days. It opens with From Date 30 days back and To Date today. The empty state reads No Appel Logs Found, "Try adjusting your search filters".

An empty result is usually the filter, not the data. Widen the date range and clear the search text before you conclude that a call was never made. The date filter persists as you change record type, so a narrow range set on Missed carries over to All.

Appel Logs and Superviseur Appel History are different records. Appel Logs is every call on the PBX. Superviseur Appel History (SUP 8) is the contact-centre view, with queue, wait time and recording. Use Appel Logs for "did this call reach us", and Appel History for "how was this call handled".

Figure key, PBX Appel Logs

• Fil d'Ariane.
• Left navigation, with Appel Logs selected.
• Record type tabs: All, Incoming, Outgoing, Missed, Internal, Voice Mails.
• Rechercher field.
• From Date control.
• To Date control.
• Date filter clear control.
• Appel record table.