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INS 1 Open NCS Insights

  1. Connexion au portail locataire and open the dashboard.
  2. Locate the Other Available Modules heading.
  3. Sélectionnez the NCS Insights card.

Insights opens in a new browser tab at https://<your-subdomain>/insights, using the same subdomain as your phone portal. It inherits your existing session, so you are not asked to sign in a second time.

If the tile appears to do nothing, your browser blocked a pop-up. The tile opens the new tab with a pop-up call, so a pop-up blocker prevents the tab from ever being created and the selection looks like it failed. Two fixes:

  • Allow pop-ups for your NCS subdomain in your browser, then select the tile again.
  • Or open https://<your-subdomain>/insights directly in a new tab. The session carries over either way.

Insights has its own account menu. It does include a Profile item. Sélectionnez the circular initials button in the header to open it, confirm the name and email shown, and select Logout at the end of a session. Selecting Profile does not open a separate profile page in this release, so use Locataire > Utilisateurs in the phone portal to change a user's details. The phone portal's own account menu has no Profile item at all: if you are hunting for Profile, you are in Insights.

Figure key, opening NCS Insights​

  1. Locataire dashboard.
  2. Other Available Modules heading.
  3. NCS Insights card.
  4. New browser tab, at https://<your-subdomain>/insights.
  5. Insights left navigation, nine items: Tableau de bord, Appel, Fichiers, Agents, Santé vocale, Gestion des utilisateurs, Roles & permissions, Billing, Paramètres.
  6. Circular initials button in the header, opens the account menu.
  7. Account menu, showing the name, the email address, Profile and Logout.