SUP 1.1 Review the queue list and open a queue

• Seleccione the Supervisor tile on the dashboard. The module opens on Colas.
• Use Buscar to locate a queue.
• Seleccione a queue in the list to open it.

The queue opens on its Descripción general tab. A queue has five tabs:

Tab	What it configures
Descripción general	The queue's name and type, its extensions and its phone numbers.
Supervisor	Who supervises the queue and what they may do.
Agentes	Who takes calls from the queue, with what skills and priority.
Llamadaer Experience	What the caller hears while waiting.
Configuración	Distribution, timing, capacity, SLA, wrap-up, breaks and compliance.

Add New Queue sits on the queue list and opens the creation form (see SUP 1.7).

Figure key, Colas

• Ruta de navegación.
• Left navigation, nine items, with Colas selected.
• Buscar field.
• Queue list.
• Add New Queue button.
• Queue detail panel, opened on the Descripción general tab.
• Tab row: Descripción general, Supervisor, Agentes, Llamadaer Experience, Configuración.