SUP 4.1 Review call scripts

• Open Supervisor > Llamada Scripts.
• Review the columns Nombre, Script, Colas, Updated and Acción.
• Use the row actions only on the script you intend.

Columna	Contenido
Nombre	The script's name.
Script	The opening of the script text, truncated in the list.
Colas	The queues the script is assigned to, listed one per line. One script can serve several queues.
Updated	A relative age, for example 4 months ago, rather than a date.
Acción	Row controls.

Read the Updated column before a coaching conversation. An agent following a script that was rewritten last week is a training gap, not a performance problem. Note that the column gives a relative age only, so for anything that turns on exactly when the wording changed, open the script rather than trusting "4 months ago".

Figure key, Llamada Scripts

1. Ruta de navegación.
2. Left navigation, with Llamada Scripts selected.
3. Buscar Llamada Scripts field.
4. Create Llamada Script button.
5. Nombre column.
6. Script column.
7. Colas column.
8. Updated column.
9. Acción column.