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2.11 Edit a user, Mapping Service tab

Edit Usuario Mapping Service Tab

PBX Account Unlocked

The Mapping Service tab connects the user to telephony. Until it is completed and PBX and voice access is unlocked, the user can sign in to the portal but cannot make or receive calls.

Campos:

CampoWhat to enter
SIP Usuario NombreThe SIP identifier that maps this user to telephony services. This is the value that appears in the Mapping Service column of the Usuarios list, and it is the user's extension.
SIP PinThe SIP PIN for the user. Seleccione the eye icon to reveal the characters and confirm what you typed.

Reset Pin sits beside the SIP Pin field and generates a new PIN for the user. Unlocking PBX and voice access. When telephony is locked for a user, the tab shows this warning: "PBX/VOICE Access is currently locked. Haga clic en 'Unlock' to activate services for this user." Unlock sits inline beside the SIP Pin field, on the same row, well below the page header. It is not one of the five quick actions at the top right.

  • Open the user record and select the Mapping Service tab.
  • Ingrese el SIP Usuario Nombre for this user.
  • Ingrese el SIP Pin.
  • Seleccione Unlock beside the SIP Pin field.
  • Seleccione Save Changes.

On a successful unlock a green notification appears at the top right reading "PBX/VOICE account unlocked successfully." Seleccione the X on the notification to dismiss it, or leave it and it clears itself after a few seconds. The locked warning no longer appears, and the user's SIP credentials can be used to reach telephony services.

Saving - Seleccione Save Changes to apply the mapping, or Cancelar to leave without applying it.

Figure key, Edit Usuario, Mapping Service tab​

  • Volver arrow (<), top left.
  • Descripción general tab.
  • Mapping Service tab, selected.
  • Quick actions at the top right: Resend Mail, Reset Contraseña, Cancelar, Disable, Delete Usuario.
  • Locked-state warning, "PBX/VOICE Access is currently locked. Haga clic en 'Unlock' to activate services for this user."
  • SIP Usuario Nombre field.
  • SIP Pin field, with the eye icon that reveals the characters.
  • Unlock control, inline beside the SIP Pin field.
  • Reset Pin control.
  • Cancelar button.
  • **Botón Guardar cambios.
  • Success notification, top right, "PBX/VOICE account unlocked successfully."