1.2 Reset a forgotten password

If you forget your password, perform the following steps:

1. On the sign-in page, select Forgot Contraseña?.
2. Ingrese su Usuario Nombre or your Registered Email Address.
3. Open the reset link in the email sent by the platform.
4. Create a new password, then sign in with your new credentials.

aviso

Reset links expire a short time after they are issued. If your link has expired, repeat the procedure to request a new one.

Solución de problemas Contraseña Reset:

• If you do not receive the email, check your Spam or Quarantine folder.
• Confirmar with your Inquilino Administrator that the email address on your user record is correct.
• A Inquilino Administrator can also resend your credentials from the Usuarios list or set a new password for you directly.