PBX 6 Llamada Logs

Gestor PBX > Llamada Logs is the telephony call record for the tenant. Use it to answer whether a call arrived, who took it, and when.

• Open Gestor PBX > Llamada Logs.
• Seleccione the record type: All, Incoming, Outgoing, Missed, Internal or Voice Mails.
• Enter text in Buscar.
• Set From Date and To Date.
• Use the clear control to reset the date filter.
• Review the returned records.

The date range defaults to the last 30 days. It opens with From Date 30 days back and To Date today. The empty state reads No Llamada Logs Found, "Try adjusting your search filters".

An empty result is usually the filter, not the data. Widen the date range and clear the search text before you conclude that a call was never made. The date filter persists as you change record type, so a narrow range set on Missed carries over to All.

Llamada Logs and Supervisor Llamada History are different records. Llamada Logs is every call on the PBX. Supervisor Llamada History (SUP 8) is the contact-centre view, with queue, wait time and recording. Use Llamada Logs for "did this call reach us", and Llamada History for "how was this call handled".

Figure key, PBX Llamada Logs

• Ruta de navegación.
• Left navigation, with Llamada Logs selected.
• Record type tabs: All, Incoming, Outgoing, Missed, Internal, Voice Mails.
• Buscar field.
• From Date control.
• To Date control.
• Date filter clear control.
• Llamada record table.