SUP 3.2 Create a disposition

Create Disposition opens a dialogue with the same title.

1. Open Supervisor > Call Disposition.
2. Select Create Disposition.
3. Enter the Disposition Name, placeholder Enter name.
4. Enter the Description, placeholder Brief description of this disposition.
5. Set the Type. The field is marked mandatory with an asterisk, Type *, and shows Custom.
6. Select Assign to Queues, placeholder Select Queues, and choose the queues this disposition applies to.
7. If the outcome must reach an external system, complete Integration Settings:
8. Enter the Webhook URL, placeholder https://api.example.com/webhooks/disposition. Its own helper text states: "POST request will be sent to this URL when disposition is applied".
9. Build the payload in JSON Builder.
10. Use Add variables to insert supported values rather than typing them.
11. Set Auth Type and the Auth details. The auth fields carry the placeholder e.g., https://api.example.com/v1/auth/token.
12. Set Retry, default 2 min, and Time out, default 5 min.
13. Select Save, or Cancel.

Figure key, Create Disposition form

1. Form title.
2. Disposition Name field.
3. Description field.
4. Type selector.
5. Assign to Queues selector.
6. Webhook URL field.
7. JSON Builder area.
8. Add variables control.
9. Authentication controls.
10. Retry control.
11. Time out control.
12. Cancel button.
13. Save button.