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SUP 3.2 Create a disposition

SUP 3.2 Create Disposition Form

Create Disposition opens a dialogue with the same title.

  1. Open المشرف > المكالمات Disposition.
  2. حدد Create Disposition.
  3. أدخل Disposition الاسم, placeholder Enter name.
  4. أدخل الوصف, placeholder Brief description of this disposition.
  5. Set the Type. The field is marked mandatory with an asterisk, Type *, and shows Custom.
  6. حدد Assign to طوابير الانتظار, placeholder حدد طوابير الانتظار, and choose the queues this disposition applies to.
  7. If the outcome must reach an external system, complete Integration الإعدادات:
  8. أدخل Webhook URL, placeholder https://api.example.com/webhooks/disposition. Its own helper text states: "POST request will be sent to this URL when disposition is applied".
  9. Build the payload in JSON Builder.
  10. Use Add variables to insert supported values rather than typing them.
  11. Set Auth Type and the Auth details. The auth fields carry the placeholder e.g., https://api.example.com/v1/auth/token.
  12. Set Retry, default 2 min, and Time out, default 5 min.
  13. حدد Save, or إلغاء.

Figure key, Create Disposition form​

  1. عنوان النموذج.
  2. Disposition الاسم field.
  3. الوصف field.
  4. Type selector.
  5. Assign to طوابير الانتظار selector.
  6. Webhook URL field.
  7. JSON Builder area.
  8. Add variables control.
  9. Authentication controls.
  10. Retry control.
  11. Time out control.
  12. إلغاء button.
  13. **زر حفظ.