SUP 3.1 Review dispositions

• Open المشرف > المكالمات Disposition.
• Review the columns:

العمود	المحتويات
الاسم	The disposition as the agent sees it.
الوصف	What it means, and when to use it. May be empty.
Type	Its classification. Every disposition on the reviewed tenant showed Custom.
طوابير الانتظار	The queues it is offered on. A disposition can be assigned to several queues, and they are listed one per line, so one outcome can serve your whole contact centre.
Integration	None, or the connected system and its authentication method, shown as two lines, for example Salesforce above OAuth.
الإجراء	Row controls.

1. Use a row control only on the disposition you intend.

Keep the list short. A disposition list an agent has to scroll gets the first plausible entry selected every time, and your reporting degrades quietly. Ten well-described outcomes beat forty precise ones.

Fill in the الوصف even though the product lets you leave it blank. Two of the five dispositions on the reviewed tenant had no description at all, and one of the remaining three read only test. A disposition list in that state is a set of unlabelled buttons, and the reporting built on it means nothing.

Figure key, المكالمات Dispositions

1. مسار التصفح.
2. Left navigation, with المكالمات Disposition selected.
3. بحث Dispositions field.
4. Create Disposition button.
5. الاسم column.
6. الوصف column.
7. **عمود النوع.
8. طوابير الانتظار column.
9. Integration column.
10. الإجراء column.