7.1 Review existing connections

المستأجر > تطبيق خارجي connects call events on your tenant to a URL on an external system. Each connection is a webhook: when the chosen event occurs, the platform calls your URL, and call data can be passed in the URL itself as variables. This is how you make a CRM open the right customer record when a call comes in.

• Open المستأجر > تطبيق خارجي.
• Use بحث Applications to locate a connection.
• Use Sort by الاسم to order the list alphabetically.

Columns:

العمود	المحتويات
الاسم	The descriptive name given to the connection.
URL	The destination the platform calls, including any variables in it.
Last Check	When the connection was last exercised. Read this first when an integration appears to have stopped: a stale Last Check points at the connection, a current one points at the receiving system.
طوابير الانتظار	The queues associated with the connection.
الإجراء	Row controls for the connection.

تأكيد you have the right connection before using any row control. Two connections to the same system with different events look almost identical in this list.

Figure key, تطبيق خارجيlications list

• مسار التصفح.
• Left navigation, with تطبيق خارجي selected.
• بحث Applications field.
• Sort by الاسم control.
• Connect تطبيق خارجيlication button.
• الاسم column.
• URL column.
• Last Check column.
• طوابير الانتظار column.
• الإجراء column.