إنتقل إلى المحتوى الرئيسي

المقسم الآلي 5.2 Create an office-hours strategy

المقسم الآلي 5.2 Create ساعات العمل Strategy Form

A strategy is built across three tabs, ساعات العمل Strategy, Office Holidays and Incoming المكالمات Handling, each with its own SAVE.

  • Open مدير المقسم الآلي > ساعات العمل and select Add New ساعات العمل Strategy.
  • أدخل strategy الاسم. The placeholder shows the expected form: Enter Strategy الاسم (e.g. Regular Business Hours).
  • Under ساعات العمل, "Manage your organization's business hours", choose the operating pattern:
    • 24 hours Open Office, for a continuously staffed operation.
    • Custom ساعات العمل, to define specific operating periods.
  • Selecting Custom ساعات العمل reveals a Day list covering Monday through Sunday, plus a Closed For Lunch Hours option. Set the operating periods for each day.
  • حدد SAVE.

Lunch is a separate schedule state, not a gap in the day. Selecting Closed For Lunch Hours here is what makes the Lunch Hours routing state on the Incoming المكالمات Handling tab (المقسم الآلي 5.4) reachable. Set the two together, or you will configure a lunch route that never fires.

Set the schedule in your own operating timezone and confirm it. A schedule an hour out sends every early call to the closed-hours route, which reads to a customer as an organisation that does not answer its phone.

Figure key, ساعات العمل Strategy​

  • Strategy الاسم field.
  • 24 hours Open Office option.
  • Custom ساعات العمل option.
  • Per-day period controls, shown when Custom ساعات العمل is selected.
  • **زر حفظ.